Terms of Service

These Terms of Service govern your use of websites, client area, game panel, game server hosting, support, and related products operated by CipherNode LLC (“CipherNode,” “we,” “us,” or “our”). By creating an account, placing an order, paying an invoice, or using any CipherNode service, you agree to these Terms and any additional policies linked from our website.

If you do not agree to these Terms, you may not purchase, access, or use CipherNode services.

CipherNode provides multi-game server hosting and related services, including client account access, game panel access, supported server templates, support, backups, and infrastructure features. Supported games currently include Minecraft Java, Minecraft Bedrock, FiveM, Rust, Palworld, ARK: Survival Ascended, Valheim, Project Zomboid, 7 Days to Die, Counter-Strike 2, and Terraria Vanilla. Availability may change, and features vary by plan, location, hardware, software type, and account status.

Some games, versions, maps, mods, player counts, or configurations require more resources than others. You are responsible for selecting a plan that is suitable for your intended workload and for providing any customer-owned license, platform account, token, or key required by the selected software.

We may update, modify, improve, replace, or discontinue specific features when needed for performance, security, legal compliance, vendor changes, or service reliability.

You are responsible for maintaining the confidentiality of your account, client area, panel, database, SFTP, and server credentials. You are responsible for activity performed through your account or through subusers you authorize.

• Use a strong, unique password and keep your login details secure.
• Do not share your account password with other people.
• Only grant panel subuser permissions to people you trust.
• Notify us immediately if you believe your account has been compromised.
• You must provide accurate account and billing information and keep it updated.

You must be at least 13 years old to create or use a CipherNode account. If you are under 18, you may use CipherNode only with permission and involvement from a parent or legal guardian who accepts these Terms on your behalf.

CipherNode is not intended for account registration by children under 13. If we learn that an account was created by a child under 13, we may suspend or remove the account and delete related personal information as appropriate.

You agree to pay all invoices, fees, taxes, and charges associated with the services you order. Services may be suspended or terminated if invoices are unpaid, payment is reversed, payment is disputed, or fraud is suspected.

Unless a service is clearly marked as non-recurring, game hosting services renew automatically for the selected billing cycle until cancelled. By ordering a recurring service, you authorize CipherNode or its payment processor to charge the payment method on file for recurring invoices, renewal invoices, applicable taxes, and related fees.

Before checkout, review the plan, billing cycle, renewal price, promotion terms, refund eligibility, and cancellation requirements. You may cancel a recurring service through the client area or by contacting support. Cancellation stops future renewal of that service, but it does not automatically refund already-paid invoices or renewal payments unless required by law or allowed under our Refund Policy.

Lite plans: All monthly and annual Lite plan payments, including Singapore, are final and non-refundable. Lite plans are expressly excluded from and are not eligible for CipherNode's 7-day money-back guarantee. The only exception is a verified material failure of CipherNode-controlled infrastructure that prevents the service from operating and remains unresolved after reasonable support troubleshooting, or where applicable law requires a refund. Customer configuration issues, third-party software, routing or latency outside our control, resource limitations, cancellation, unused time, and changes of mind are not technical failures.

Prices, promotions, renewal rates, hardware availability, and plan features may change from time to time. Unless otherwise stated, recurring services renew at the active renewal price shown in your client area or invoice.

You may not use CipherNode services for illegal, abusive, harmful, or disruptive activity. Prohibited activity includes, but is not limited to:

• DDoS attacks, botnets, malware, phishing, credential theft, or unauthorized access attempts.
• Port scanning, network attacks, spam, proxy abuse, or traffic designed to disrupt other users or networks.
• Cryptocurrency mining or resource abuse unrelated to the purchased game hosting service.
• Hosting or distributing unlawful, infringing, hateful, exploitative, or harmful content.
• Attempting to bypass limits, abuse promotions, resell services without permission, or interfere with CipherNode infrastructure.

We may suspend or terminate services without refund if we determine that a service is being used in a way that harms CipherNode, other customers, upstream providers, networks, or the public.

Services must be used in a manner consistent with the plan purchased. Shared hosting resources, including CPU, memory, storage, network, databases, and backup systems, must not be abused or used in a way that negatively affects other customers.

If your server causes excessive load, repeated crashes, network issues, storage abuse, or other infrastructure problems, we may ask you to optimize the server, upgrade the plan, remove problematic software, or temporarily suspend the service to protect platform stability.

You are responsible for the game server software, scripts, plugins, mods, worlds, maps, workshop items, configuration files, licenses, and content installed on your service. Third-party software may have its own terms, licenses, security risks, platform rules, and compatibility requirements.

CipherNode is an independent hosting provider and is not affiliated with the publishers or platform operators for the supported games. All game names, logos, and trademarks belong to their respective owners. You must comply with all applicable publisher, platform, marketplace, account, license, and community rules, including those that apply to Minecraft, Cfx.re/FiveM, Steam, and any other platform you use.

Egg Changer: Changing the selected server template can stop the server, reinstall software, replace files, reset startup settings, change required ports, or make existing data incompatible. Back up and download important data before changing software. CipherNode does not guarantee that data or settings from one game will work with another.

Not every version, mod, plugin, script, workshop item, map, or configuration is supported. We may remove or disable an egg, image, version, or integration when required for security, licensing, platform changes, or reliability.

CipherNode may provide automated and manual backup features depending on your plan, node, location, storage availability, account status, game software, and backup system status. Current game hosting backup features may include daily automated backups with 7-day retention for eligible Budget/Premium services and daily automated backups with 3-day retention for Lite Mumbai services, plus a limited number of manual backup slots where available for the plan.

Changing eggs or reinstalling software can overwrite, move, or make data inaccessible. Create a current backup and download critical files before using these tools.

Unless a specific service page or written agreement expressly says otherwise, backup storage may be local, remote, or otherwise infrastructure-dependent. We do not promise that every backup is off-site, complete, restorable, or available after suspension, cancellation, termination, refund, node failure, abuse review, nonpayment, or customer error.

Backups are provided as a convenience and risk-reduction feature, not as a guarantee against data loss. You remain responsible for maintaining your own separate copies of important worlds, files, databases, configurations, and account data.

By purchasing or using a service, you acknowledge the monthly uptime SLA assigned to the selected service line: Lite plans are covered by a 99.5% monthly uptime SLA, while eligible Budget and Premium services are covered by a 99.9% monthly uptime SLA. Uptime is measured and determined under CipherNode's published SLA / Uptime Policy, including its definitions, exclusions, maintenance rules, verification requirements, request deadline, and service-credit schedule.

We work to provide reliable hosting, but no hosting provider can guarantee uninterrupted service. Service interruptions may occur due to maintenance, hardware failure, software issues, network events, upstream provider problems, DDoS attacks, abuse mitigation, emergency security work, or events outside our control.

If a Lite plan falls below its 99.5% monthly uptime SLA and the downtime is eligible and verified under the SLA / Uptime Policy, the customer's remedy is the applicable account service credit. An SLA credit is not a cash refund and does not make Lite plans eligible for the 7-day money-back guarantee or otherwise change their non-refundable status, except where the separate limited technical-failure refund exception or applicable law requires otherwise.

We may perform scheduled or emergency maintenance when needed to protect security, performance, and reliability.

CipherNode support can help with account access, billing, service provisioning, panel issues, server availability, and general hosting-related problems. Support may also review logs and provide reasonable guidance for common supported-game issues.

We do not guarantee full configuration, debugging, development, or repair of third-party plugins, mods, modpacks, scripts, workshop items, custom code, customer license accounts, or player-created server networks.

We may suspend or terminate services if you violate these Terms, fail to pay invoices, initiate abusive chargebacks, abuse resources, create security risks, violate applicable law, or use services in a way that may harm CipherNode, other customers, upstream providers, networks, or the public.

Upon suspension, termination, cancellation, refund, chargeback, or service expiration, access to server files, backups, databases, and panel resources may be restricted or removed. Download any data you want to keep before cancelling, requesting a refund, allowing a service to expire, or making major server changes.

We are not required to keep cancelled, refunded, expired, or terminated service data for any specific period unless required by law or agreed in writing.

CipherNode services are provided on an “as is” and “as available” basis. To the maximum extent permitted by law, we do not guarantee uninterrupted service, error-free operation, specific performance results, perfect compatibility with any plugin or modpack, or that all customer data will always be recoverable.

To the maximum extent permitted by law, CipherNode is not liable for indirect, incidental, special, punitive, or consequential damages, including lost profits, lost data, lost gameplay progress, lost business, player loss, reputation damage, or service interruption damages. CipherNode's total liability for any claim is limited to the amount you paid for the affected service during the billing period in which the issue occurred.

These Terms and any dispute relating to CipherNode services are governed by the laws of the State of Arizona, without regard to conflict-of-law rules, unless applicable consumer protection law requires otherwise.

Before filing a claim, you agree to contact us and give us a reasonable opportunity to resolve the issue. If a dispute cannot be resolved informally, the dispute must be brought in the state or federal courts located in Maricopa County, Arizona, unless applicable law requires a different venue. You and CipherNode agree to the personal jurisdiction of those courts.

We may update these Terms from time to time. Updated Terms will be posted on this page with a revised date. Continued use of CipherNode services after changes are posted means you accept the updated Terms.

Questions about these Terms can be sent to support@ciphernode.cloud or submitted through the CipherNode client area.