Privacy Policy

CipherNode LLC (“CipherNode,” “we,” “us,” or “our”) collects information needed to create accounts, provide hosting services, process payments, prevent abuse, respond to support requests, and operate our websites and infrastructure. This may include:

• Account information such as name, email address, username, password hash, and contact details.
• Billing information such as invoices, payment status, transaction identifiers, account credit, and payment method metadata. Full payment card details are handled by payment processors and are not intended to be stored directly by CipherNode.
• Service information such as server name, plan, location, IP allocation, resource usage, backups, databases, subusers, and panel activity.
• Game and panel content such as selected software, configuration values, server files, player identifiers, IP addresses, chat or console logs, ban lists, crash logs, and customer-supplied platform tokens or license keys that pass through or are stored on the service.
• Support information such as ticket messages, attachments, logs, screenshots, and troubleshooting details you provide.
• Technical information such as IP address, device/browser details, cookies, login events, error logs, security events, and website analytics.

We use information to provide, maintain, secure, and improve CipherNode services. Common uses include:

• Creating and managing accounts.
• Provisioning, operating, monitoring, and supporting game servers.
• Processing invoices, payments, renewals, refunds, taxes, and fraud checks.
• Responding to support tickets and service requests.
• Sending account, billing, service, security, maintenance, and policy notices.
• Protecting our customers, platform, network, and upstream providers from abuse or security threats.
• Improving website performance, documentation, products, and customer experience.

When you operate a game server, you decide what player information your community collects and how it is used. Depending on the game and your configuration, this may include usernames, platform identifiers, IP addresses, chat messages, connection history, moderation records, gameplay data, and content submitted by players.

You are responsible for providing any legally required privacy notices, obtaining any required permissions or consent, honoring applicable player rights, configuring logs and retention appropriately, and ensuring that your community's collection and use of player data complies with applicable law and third-party platform rules.

Keep customer-supplied platform keys, tokens, and license credentials private. Avoid sending secrets in tickets or chat unless CipherNode specifically requests them through an appropriate support channel, and rotate any credential you believe has been exposed.

Our websites, client area, panel, and third-party integrations may use cookies or similar technologies for login sessions, security, preferences, analytics, fraud prevention, and service functionality. You can control cookies through your browser settings, but disabling required cookies may prevent login or account features from working correctly.

We do not sell or rent your personal information. We share information only when reasonably necessary to operate CipherNode, provide services, process payments, protect security, respond to legal requests, or enforce our policies.

We may share limited information with service providers and systems that help us run the business, including payment processors, fraud prevention tools, billing/client-area software, game panel and infrastructure providers, data center or upstream network providers, ticket/support and live chat tools, email delivery services, DNS/CDN/security providers, monitoring/status tools, backup/storage providers, Discord/community integrations, analytics tools, professional advisors, and similar vendors.

We may also disclose information if required by law, subpoena, court order, law enforcement request, payment processor requirement, upstream provider request, or when we believe disclosure is necessary to protect CipherNode, our customers, our infrastructure, other users, or the public.

If CipherNode is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, customer information may be transferred as part of that transaction, subject to this Privacy Policy or a substantially similar policy.

We keep information for as long as needed to provide services, maintain records, resolve disputes, enforce agreements, prevent abuse, comply with legal obligations, and protect our platform. Server files and backups may be deleted after cancellation, termination, expiration, or non-payment. Some records may remain in backups, logs, billing systems, or security archives for a limited period.

We use reasonable administrative, technical, and physical safeguards designed to protect information. However, no online service, network, or storage system can be guaranteed completely secure. You are responsible for using strong passwords, protecting your devices, limiting subuser access, and keeping private credentials confidential.

You may access and update certain account information through the client area. You may also contact us to request access, correction, deletion, or export of personal information, subject to identity verification, legal requirements, fraud prevention, billing records, security needs, and service limitations.

Depending on where you live, privacy laws may provide additional rights. For example, California privacy law gives eligible California residents rights such as knowing, deleting, correcting, and opting out of certain uses of personal information. We do not sell personal information.

CipherNode is a general-audience hosting service and is not directed to children under 13. Account registration and account use by children under 13 are not permitted.

Users who are 13 to 17 years old may use CipherNode only with permission and involvement from a parent or legal guardian. Parents and guardians are responsible for supervising a minor's use of CipherNode services.

We do not knowingly collect personal information from children under 13. If we learn that we collected personal information from a child under 13 without legally required parental consent, we may disable the account and delete the information as appropriate. Parents or guardians may contact us at support@ciphernode.cloud to request review or deletion.

Customers who operate player communities are responsible for determining whether their own servers or community features are directed to children and for complying with any laws that apply to information they collect from minors.

CipherNode LLC is based in the United States. If you access our services from outside the United States, your information may be processed and stored in the United States or other locations where our providers operate. By using the services, you understand that privacy protections may differ from those in your location.

Our websites and services may link to third-party websites, software, payment processors, plugins, mods, documentation, or platforms. We are not responsible for the privacy practices, content, or security of third-party services. Review their policies before providing information to them.

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised date. Continued use of CipherNode services after an update means you acknowledge the updated policy.

Privacy questions or requests can be sent to support@ciphernode.cloud or submitted through the CipherNode client area.